Post by rstaylor62 on Jun 10, 2011 21:59:48 GMT -5
Beware of EPB Fiber Optics Service
I switched over from Comcast a few months back, but now wish I had not! One day, all of a sudden we lost our picture! We could still hear audio, but not video. At the time figured it was the TV (46" LCD), so went to Best Buy and bought a new one. Got home, hooked it up, everything worked fine for about 10 mins. then BANG! The picture went out again! Still hear audio, but no picture! Not even the Setup Default Menu would appear! So now I called EPB because the only thing it could be causing it is the Cable Box. The repairman came out, said he never heard of that, but everything else checked out. They even checked all my electrical outlets and circuits...all normal. He took the old box and said someone would contact me after checking it out. In the mean time he gave me a new box, but I now have no TV to hook up and test it. So they came out with a test TV and everything seems ok now, BUT the problem is it seems obviouos to me that it was the box but EPB is saying that they cannot find anything wrong, so now it appears they are unwilling to reimburst me for my TV!!!!! Nice customer service, as my wife called to check on the status and the rep she was talking to hung up on her!!! Time to go back to Comcast and would warn others to watch out!!! Being that EPB Service is relatively new, this could be the tip of the Iceburg!
I switched over from Comcast a few months back, but now wish I had not! One day, all of a sudden we lost our picture! We could still hear audio, but not video. At the time figured it was the TV (46" LCD), so went to Best Buy and bought a new one. Got home, hooked it up, everything worked fine for about 10 mins. then BANG! The picture went out again! Still hear audio, but no picture! Not even the Setup Default Menu would appear! So now I called EPB because the only thing it could be causing it is the Cable Box. The repairman came out, said he never heard of that, but everything else checked out. They even checked all my electrical outlets and circuits...all normal. He took the old box and said someone would contact me after checking it out. In the mean time he gave me a new box, but I now have no TV to hook up and test it. So they came out with a test TV and everything seems ok now, BUT the problem is it seems obviouos to me that it was the box but EPB is saying that they cannot find anything wrong, so now it appears they are unwilling to reimburst me for my TV!!!!! Nice customer service, as my wife called to check on the status and the rep she was talking to hung up on her!!! Time to go back to Comcast and would warn others to watch out!!! Being that EPB Service is relatively new, this could be the tip of the Iceburg!
